1. How long will it take to ship in stock products?
Items in stock will ship next day after confirmed payment. Delivery may take 1-2 days upon shipping arrangement with courier. However, for Metro Manila Orders with Lalamove and Grab delivery arrangements, items may be delivered on the same day, provided that payment has been made before 12 noon. Pick-up/delivery arrangements may be made after 6PM.
Should you need to pick up/ have the items delivered earlier, please inform us upon placing of order so we can make the necessary arrangements.
2. How long will it take to ship made to order products?
Production will usually take 1-2 weeks, depending on our production load the time the order is made. We will require at least 50% down-payment prior to production, and full payment prior to shipping.
3. Do you ship international orders?
Yes, we do! However, please note that shipping and and any taxes levied on imported products will be at the cost of the buyer. We ship via DHL Worldwide Express and shipping time will take anywhere for 3-5 working days.
4. Do you accept returns?
Every piece purchased from Caren Grace Jewelry is covered under a 6-month warranty. Should your jewelry suffer a breakage or tarnishing due to a manufacturing defect, we are committed to ensuring that your piece is either repaired or replaced at no cost to yourself if returned in under 6 months of receipt of the product. Repairs needed after 6 months or deemed to be caused by misuse, will incur a repair charge. As we have no control over the forces and elements our products will be subject to after sale, we can only offer a minimal guarantee.
For supplier-sourced products, we offer limited warranty of up to 2 weeks. Make sure to check the Warranty notes on the products you are purchasing to make sure if this is covered under Caren Grace Jewelry warranty or under Supplier Sourced products.
Please also note that shipping arrangements for returns and repairs are at the cost of the buyer.
5. Do you accept repairs?
We will repair/clean/replate any product made by Caren Grace Jewelry so long as the client arranges for delivery and shipping or product to our premises. We offer a lifetime guarantee for all our 14k and 18k gold items, and a free yearly cleaning and replating service to all our silver-based jewelry.